Refund & Cancellation
How refunds, membership cancellations and consult rescheduling work at Ovēa. Please read this before you purchase.
Every Ovēa purchase is personal. Your consult time is reserved for you, your scan review is prepared for you, and member content is available from the moment you join. Because of that, all sales are final and Ovēa does not offer refunds at this time. If life gets in the way of a consult, we will always work with you to reschedule. This policy forms part of our Terms of Service.
1. No-Refund Policy
All purchases made through Ovēa are final and non-refundable. This includes the Ovēa Membership, the Ovēa Clarity Consult, the Ovēa Strategy Session, and any digital guides or products.
By completing checkout, you confirm that you have read and agree to this policy. If you have questions about whether an offer is right for you, please email us before you purchase. We are happy to help you choose.
2. Membership Cancellation
You may cancel your Ovēa Membership at any time from your account settings or by emailing us.
- Your cancellation takes effect at the end of your current billing period. You will not be charged again.
- You keep full member access until that date.
- We do not refund the current billing period or any partial month.
- Founding Member pricing stays locked only while your membership is continuously active. If you cancel and later rejoin, the then-current rate applies.
To avoid your next charge, please cancel at least 24 hours before your renewal date.
3. Clarity Consult
The Clarity Consult is non-refundable once purchased. Your personal review begins when you complete your secure intake and upload your imaging.
- If you are not ready to submit right away, there is no rush. Your consult stays available for 90 days from purchase.
- If something urgent comes up after you submit, email us and we will hold your review until you are ready.
- Your finished review video stays in My Ovēa Reviews for you to rewatch.
4. Strategy Session Rescheduling
The Strategy Session is non-refundable once purchased. If you can no longer make your booked time, you can move it to a new date instead.
With 24 hours' notice or more
Reschedule using the link in your booking confirmation email, or email us. You can reschedule up to two times, and your new session should take place within 90 days of your original date.
With less than 24 hours' notice
Please email us as soon as you can. Short-notice changes are rescheduled at our discretion and are always honored for emergencies (see Section 5).
Missed sessions
If you miss your session without letting us know, we will reach out once to offer a new time. A second missed session without notice is treated as used.
5. Emergencies
If you have a medical, family or personal emergency and need to cancel your consult, you will not lose it. Email us and we will reschedule your consult for a date that works for you. Emergency changes do not count toward your reschedule limit.
Emergency cancellations are rescheduled. They are not refunded.
You never need to share medical details to reschedule. A short note saying you have an emergency is enough.
6. If Ovēa Needs to Reschedule
If Hannah needs to move a session because of illness or an emergency, we will contact you as soon as possible and rebook you at a time that suits you, at no cost and without counting toward your reschedule limit.
7. Billing Errors & Disputes
If you were charged twice or charged in error, email us and we will review it and correct any genuine billing mistake. This is not a refund of a valid purchase.
Before opening a dispute or chargeback with your bank, please contact us first. Most questions can be resolved quickly by email.
8. Contact Us
To cancel, reschedule or ask a question about this policy, contact us:
Ovēa · Women's Imaging Clarity
Email: [email protected]
Website: helloovea.com
We reply within 2 business days, Monday to Friday.
